Happy Campers

We receive many letters and phone calls from KEA campervan and motorhome owners telling us how much they enjoy their KEA RV - below are some examples.  If you are a KEA owner and you'd like to share your feedback with others, just email us at goodlife@keacampers.com. You can also become a fan of KEA on Facebook.

I am writing to you just to let you know how happy I am to be a Kea Dreamtime owner.  As you know we purchased the ex-rental vehicle in December 2011, and on our various travels we did have some minor problems with some external and internal fittings.  It only took one phone call to you and everything was arranged for a quick service.  Your maintenance staff were always very obliging and helpful.  Thank you for all your help and especially your after sales service, its really nice to have dealings with a company that is honest about after sales commitments.

- Max & Janette 

"I have to write and say how much Joanne and I appreciate the friendliness and positive and helpful attitude that you both turn on for us.  We’ve had a couple of (very) minor issues with our Kea Freedom van in the 12 months since we bought it but the two of you have fixed them without fuss and made us feel like real customers.  That is a rare thing these days.  Not only do you address our problems, but you offer more, either in the way of some helpful advice or tip, or simply filling up our toilet chemical bottle.  Little things, but important again.  So thank you…..very much.  We appreciate it!"

"I would like to take this opportunity to thank Sharon for your efforts with your polite and pleasant manner during the sale period and transaction. Not forgetting to mention the cups of coffee!! I would like to thank Norman Roe, Sales manager for his input and professional services and advice. This thank you also extends to the other staff with whom I came into contact throughout, right to the pickup day with Uri. Should the opportunity arise whereby I may require another vehicle from your company and or any other person be seeking to purchase a camping vehicle, I will have no hesitation in recommending Kea Campers to them."
- Ken S

We thank you sincerely for the inestimable service, empathy and financial outlay you, your company and staff made available to us, prior to and since the purchase of our Kea Freedom. Graham and Vicky at the Brisbane office have been exceptional, always helpful, accommodating and supportive. All our questions have been answered with complete understanding of the product and always in a courteous and obliging manner. We ask you to pass on our well wishes and thanks to Margrit in the Adelaide office for her assistance and thoughtfulness. Our gratitude also goes to Mark and Neil at Adrian Brien Ford. An excellent support for Margrit and her team in Adelaide. Word of mouth in happy times is a wonderful tool, one of which we have and will continue to utilize.
- David and Denise

"Congratulations on the presentation of the KEA site. Friendly, welcoming and helpful staff. No rush at any time, questions answered promptly. Never any pressure. First time KEA buyer, not the last!"
- Traveller buyer

"The KEA Camper fleet is excellently presented and allows for maximum comfort while easy to drive and the staff I dealt with were very helpful and professional." - Ron Moore, Mount Gambier Lions Club - Read the thank you letter

"Having been in the sales field for 35 years I know good service when I see it & your people are the very best... We picked up our Motor Home today & are absolutely thrilled with the way it has been presented."
- John & Kathryn

‘‘It's refreshing to deal with a company that provides such personal service.’’
- RICE MOTORS, NSW

"Since buying our Dreamtime we have travelled many kilometres, virtually trouble free... We are very happy with our purchase and your courtesy and service. Well done KEA."
- Helen and Kevin

Here's a pic of KEA owner Frank, enjoying the first coffee stop in his new campervan. Doesn't he look chuffed!

"I enjoy your column each month in The Wanderer. My husband Peter and I have a real soft spot for Kea since we first travelled in one. We rented the 4WD Conqueror and headed out from Cairns to Cape York. An account of our adventures was published in the September 2008 edition of Motorhome World. It was a most excellent adventure! Travelling in June was perfect; hardly any traffic so the roads hadn't been plowed up and there was plenty of water in the creeks. We met some lovely people who have become lifelong friends. You can also read about that adventure on our webpage: http://www.manins.net.au/capeyork/capeyork.html".
- Jannette & Peter

"I would like to thank Norman, plus KEA staff Darragh Melvin (Perth KEA Depot) and Sanija Lanica (Melbourne KEA Deport) for all your support and help in getting our recently purchased ‘Dreamtime’ back to our home in the Victorian High Country. We enjoyed a slow and leisurely trip across the Nullarbor, through S.A. back to our snow covered property in Victoria. The ‘Dreamtime’ performed wonderfully for her maiden (privately owned) journey and was oh so comfortable to travel in, as we free camped most of the return trip. Again, many thanks for all your help and organisation regarding changing over registration from one State to another State. Your KEA organisation is so professional in the service you provide and always happy to go ‘the extra mile’."
- Peter & Karen

"Purchasing a second hand vehicle is always a concern, but a camper van is even more of a worry when you're a novice retiree. Our personal experience with KEA Campers Australia has put all our concerns and worries at rest. From our initial enquiry, purchase, servicing and phone follow- ups KEAAust showed their professionalism of the complete organisation plus of course dealing with the famous Norman Roe, and service manager Brian Benson.-- THANKS --
- Dot & Eddie

"I would like to acknowledge my thanks and appreciation to your Brisbane staff for the way they carried out their roles in the purchase of my KEA Dreamtime motorhome. From the date of my initial telephone contact to the day of hand-over and beyond the service provided has, by far, exceeded my expectations.  It is rare in this day and age to find a more efficient, pleasant and courteous team who noticeably make the effort to satisfy customers' needs... whether it be to show me some mechanical component of my vehicle, explain the operation of some device or give me a cup of coffee, the service has always been of the highest standard."

- Paul & Suzenne, Meridan Plains 

"Dear Norman and all the crew at Kea, Gerry & I wish to say thanks for all of your help over the year and especially the friendly and helpful manner that everyone has shown in assisting us when we needed it. Anytime we call everyone incl. Dagmar, Stefano, the people who answer the calls etc have been incredibly nice. Please pass this on to all concerned.We love our Kea and will be spending quite some time in it next year with trips planned. Take Care over the silly season and enjoy."
Lori & Gerry

"We love our Kea 4WD camper, it takes it to all the places we like to go. This year we took it on a three week trek along the Canning Stock Route. With some modification, e.g. extra spare wheel carrier and heavy duty suspension it performed perfectly. The guy who fitted the spare wheel carrier said that when they designed it they took it along the CSR to test it, as that is the most punishing thing you can do in 4WD touring. We were with a tag-along a group of 15 vehicles, a lead vehicle and a mechanical support. Most had tents, but about 6 others had fitted out vehicles. The mechanical support guy reckoned that our vehicle was the best fitted out of any of them. It was one of the few vehicles that gave no mechanical trouble. One new vehicle was virtually shaking to pieces and necessitated having its load shared around all the other participants. So thanks Norman for selling us the vehicle, we have been to some amazing places with it. We were very happy with the service provided at the time of sale, and are happy with the ensuing follow up contact. When we purchased it we thought that we would only keep it a few years then we would buy a bigger one. But we are not ready to give it up yet!"
Heather & Max

Here is a picture of happy camper Irene, who travels all over the place with her dog and her 2 berth!

"We love our Kea and are proud to be part of the family."
Carol & John

"We bought our Kea this year and have had a few short trips,but the best was our trip to Queensland. We did over 7000 kilometers, and had many comments about the set up. In Byron Bay we stopped at a lookout and met a couple who had bought a brand new one, (side entrance) at a show.They asked us to park alongside so that photos could be taken. We were very impressed with the fuel economy. We have fitted a solar panel, and the 12 volt shop said that the electrics is a very good setup, and the quality good too."
Roger & Barbara

My Motorhome
I'm sitting in the driver's seat and I'm happy as a lark;
Rolling down the highway or stopping in a wayside park.
I've left behind the things in life that don't matter any more;
I don't look back and yearn for the life I had before.

- This is an excerpt from a poem by Maxine McLaughlin, a very happy KEA customer. She has written a booklet of poetry entitled "Who'll Come A-Motorhoming With Me? - Fun-filled verses on just about everything to do with motorhoming. Please contact Maxine if you would like to purchase a copy of the booklet.

"Eighteen months ago we decided to hire a motor home to see if we would like to do the big trip in one, (when we get to retire) as opposed to a caravan. We enjoyed that trip from Hoppers Crossing up the southern NSW coast to Brisbane so much; we thought we should try hiring again. Six months later we did and got hooked. From that time on, we searched the Wanderer sales section, went to various caravan and motorhome shows, etc etc etc. and ended up at Sandown raceway where we met you, Anne and a KEA ex – rental 6 berth Winnebago. With all the extras that were thrown in and the fact that we didn’t have to purchase linen, pots or pans, not a thing, just get in, drive away and camp, there was no point in looking elsewhere. We would like to thank You and Wayne at Tullamarine depot for your assistance over the past few months since purchasing our motor home. We have no hesitation in recommending you guys, when talking to anyone thinking of purchasing a motorhome / camper, consider having a look at a KEA ex – rental."
Sergio & Robyn

"We purchased our 6 berth unit from you in October 2003 and still say that it is the best thing we ever did. After 3 years we have recently completed our 18th trip in it. KEA seem to have made a good move in the association with the CMCA and to a good extent reduced or eliminated any stigma associated with purchasing an ex rental unit. If you ever have a need for potential customers of yours to speak to a satisfied owner, we are happy to oblige."
Ken and Bettrice

"I would like to congratulate and thank KEA Campers Australia for their excellence in customer service. From the very first meeting I was more than impressed with their product and friendly attitude. No question was too hard and the staff were very helpful, purchasing a KEA camper I felt very confident that I was doing the right thing having their support Australia wide. A year after I purchased the motorhome, I encountered a mechanical problem with the vehicle. After meeting resistance from Ford regarding the warranty, I contacted KEA Campers National Sales Manager Mr. Norman Roe, who without hesitation contacted Ford to discuss my case. Within three days of my initial contact with Norman, I received a phone call from Metro Ford Brisbane and to my delight I was informed that all repairs would be carried out free of charge. I would like to thank Norman Roe for his valuable help and professionalism. I would have no hesitation in highly recommending KEA Campers as they have proven to me that they really care about their customers. Their before and after-sales service is second to none which is hard to find in this day and age." - Edward

"Our first experience of holidaying and travelling in a campervan was about 6 years ago when we hired a poptop and travelled from Perth to Broome.We enjoyed the experience so much that we hired poptop campervans for two more trips in Western Australia and then made the decision to buy our own. From the different companies we rented from we found the Kea van had the best layout, with better quality fittings and more features, like the hot water system. Also the vehicles were newer and well maintained and we received very good service from Kea. When we purchased, we also chose to purchase an ex rental Kea van because the layout was the one that we wanted and they were in good condition. We have been very appreciative of the after sales service from Kea as well. We are regularly using the van on weekends and short holiday trips and really enjoying the carefree lifestyle that the campervan provides, as well as the access to some of the most beautiful spots in Australia."
Jan and John

"A few days ago we became the proud owners of one of the ex-rental Kea vehicles. But what made the experience extraordinary was the expertise, the extensive knowledge, the patience and the personality of Michael Hartzsch who runs the Cairns depot. From the very first moment we set foot in the office to the moment we left he took great effort in given us all the information and much more. We cannot express what a breath of fresh air he was and how he has restored our faith in salespeople ! The communication Michael kept going as we waited was frequent and clear and he answered every question we had over and above the requirement. Please do not lose this man: he is seriously good for business ! We are very grateful to Michael and his staff for all their effort which we shall be recommending far and wide."
John and Linda

"As a recent purchaser of a Kea Camper, I would like to commend the Kea Campers staff on their excellent customer and after sale service. From initial phone reception to drive away sales time for questions was never an issue and courtesey regarding customer needs was always of high priority. After my purchase I came away with a genuine feeling that Kea Camper staff are happy to provide total customer satisfaction. Thanks again guys for providing me with a vehicle I can rely on."
Joanne

"We can’t tell you how delighted we are with our new Kea Camper. We’ve just done our first big trip, nine weeks up to North Queensland via the coast and back through the inland of New South Wales. Having the freedom to choose where and when we stopped opened possibilities for us to appreciate even more the beautiful country we live in.

An added bonus was the ease of just about everything we did – from driving our motorhome with lunch or other stops just to take in incredible views over coffee, parking in a normal parking space at shopping centres for essentials (and frequent retail reconnaissance or therapy for the shopper in the team) and, at day’s end, to setting up in less than ten minutes to enjoy the daily ‘fivesies’ in our own company or that of other campers – often much to the envy of our tented fellow travellers! And we didn’t have to tow! This convenience certainly outweighed the necessity to constantly travel like turtles with our home ‘on our backs’.

But what a turtle! Apart from the fact that we had room in the under bed locker for two golf sets and buggies, travelling along highways and freeways averaging 100kms/hour was no problem for the 2.4l turbo engine. But our ‘turtle’ power managed equally well the steep climb up and over the Great Dividing Range. Fuel consumption over 8215kms averaged 9l/100kms, with the highest fuel consumption 11l/100kms in Central Western Queensland where the 36-37 degree temps turned us to driving in air-conditioned comfort.

Our thanks go to you and the Kea staff. Your Australian crew matched in every way the friendly and helpful team we had found in New Zealand when we took advantage of your ‘try before you buy’ offer. And minor after sales service needs have been met to date with the same willingness to help. We are now eagerly planning next year’s adventure – Central and Western Oz – and, of course, the golf courses along the way.
Marea & Frank